Support and contact details

Click “Forgotten your password?” on the login page — you will get a reset link by email.

Location is used to verify the cleaning property (right address, right time) and to record working time. You can switch it off in your profile — it only affects location verification, it does not prevent logging in or completing a cleaning. Read more →

Yes — the shift list, the START/DONE buttons, cleaning instructions and key codes all work offline. Syncing starts automatically when the network comes back.

Go to your profile → scroll down to the “Account management” section → “Delete account”. Your account is anonymised after a 30-day cancellation period. Data that must be retained by law (pay, accounting) is anonymised as far as the law allows.

Check on your profile page that “Allow SMS notifications” is on and that your phone number is correct in your supervisor’s records.

In Hostaway, go to Settings → Hostaway API. Copy the Account ID and API key from there into Turnlap's Hostaway connection settings.

Turnlap imports every property from Hostaway automatically on sync, but new properties start out inactive. Go to Properties and activate the ones you want Turnlap to schedule cleanings for. A property that's missing entirely usually hasn't synced yet — check again after the next sync (every 15 minutes).

Add the cleaner under Staff with an email address or phone number and a temporary password. The one-time login code is always sent to their email; a phone-only cleaner signs in with the temporary password instead.

Check spam/junk mail first. The code is valid for 24 hours. If it still hasn't arrived, ask your admin to set a new temporary password for you.

The reservation must exist in Hostaway — Turnlap only generates shifts from reservations it has imported. Sync runs every 15 minutes, so a reservation just added in Hostaway can take a few minutes to appear.